⏸️ Standby mode
Standby Mode is what happens when your subscription ends. Your organisation freezes, but nothing is deleted.
What freezes
From the standby start date:
- All features pause immediately
- Team members lose access
- Data Backup and Business Continuity plans are frozen
- No plan can be opened or merged by anyone
What stays available
- Exporting your data works during the entire standby period
- Settings and the audit trail remain reachable read-only, so your records never become unreachable
The timeline
| Moment | What happens |
|---|---|
| Trial ends or a payment fails | A short grace period starts, during which your organisation is read-only and you can still fix it |
| Subscription ends | Standby mode starts, the same day for a cancelled subscription, or when the grace period runs out |
| Any day within 180 days | Reactivate, and full access is restored for everyone. Reactivating charges a reactivation fee: the standby days used plus the rest of the current billing period |
| Day 181 | All data is permanently deleted and cannot be recovered |
What you see
When the trial has ended, a yellow bar at the top says "Your trial has ended. Activate by [date] before standby begins." and the dashboard shows Your free trial has ended with Activate subscription. A window with the same message appears when you open a page. Creating plans is switched off from now on.
In standby, the owner sees "Your organisation is in standby mode since [date]" with the number of days left before deletion, a red Deletion date bar, and three buttons: Reactivate organisation subscription, Export data and Need help? The plan pages in the sidebar are greyed out; Settings, the Audit trail and the Subscription page stay available.
Members see "[organisation name] is in standby mode. Plans are locked until an owner reactivates the subscription."
A worked example: a subscription ending on 01/01 starts standby that day, and the organisation is permanently deleted on 01/07 unless reactivated.
Cancelling asks for an explicit acknowledgement that names your member count and the exact deletion date, so a standby period never starts as a surprise.